Support
Your satisfaction and enjoyment of the Beamz is very important to us.
IMPORTANT ACTION FOR ALL USERS: Download and install the latest version of the Beamz Player or Beamz Studio* software:
Beamz Player v128 — released 12/21/2009 — Get Player Update
Beamz Studio* v128 — released 12/21/2009 — Get Studio Update*
*Beamz Studio software is bundled with the Beamz Professional sku and is also available to purchase separately on the Beamz web site as a download. This software application requires an internet connection to validate an activation code the first time the application is opened after installation; users that purchased this software are provided an activation code beginning with the sequence BZSTUDIO. Do not download and attempt to install this application unless you already have an activation code – otherwise you will overwrite any previous versions of Beamz Player on your computer.
Beamz Player v128 and Beamz Studio v128 software combines the installation of the Beamz software and Beamz instrument driver into one simple installation file. This new software version is required for the Beamz to work properly with our latest top-hit jam Beamz songs and this new software version now provides users compatibility for the Windows 7 and Vista 64 bit operating systems. This is also the best software for XP and Vista 32 bit users.
If you are having problems installing version 128 of the Beamz Player or Beamz Studio software and/or experiencing issues with the Beamz not working properly after installing the update, please review our Technical FAQs which outline answers and responses to the most commonly asked questions to our support and customer service team. We continually update this content based on feedback and experience from serving our customers.
IMPORTANT NOTE FOR VISTA 64 bit USERS: For the Beamz Player or Beamz Studio software and Beamz instrument to work properly, you MUST be running service pack 2 and have your system up to date with Microsoft recommended updates – if needed, here is the Microsoft download page. If you are uncertain what type of operating system you have, refer to this Microsoft FAQ link for instructions.
If the technical FAQs do not have the information you need to resolve any issues you are experiencing, please do contact us – we are happy to be of help. The best way for us to help you is by completing the form below summarizing the issue you are having from the computer you are using with the Beamz. In addition to the information you provide us, your system information (operating system, service pack/.NET version) will be auto-captured and included with the content submitted to our support team. If the issue you are experiencing is new to us, we will attempt to replicate before contacting you so that we better serve you in our response email and/or phone communications.
We strive to resolve issues wihtin a few hours and up to two business days. Our support team is also available by phone Monday-Friday 9:00am-6:00pm Arizona time, excluding national holidays at 888.724.7380.
Training Video: To help you enjoy the Beamz, we have created a training video to introduce you to getting started playing the Beamz and advanced playing techniques. Here are versions of the video you are welcome to download:
Download Guides (PDF):