Contacting Technical Support

If the technical FAQs do not have the information you need to resolve any issues you are experiencing, please complete the form below.

We strive to respond to support emails received within one business day after receipt.

The technical support team has been trained to serve customers for the following issues:

  • Installation: Software – troubleshooting installation problems or errors in running applications
  • Installation: Hardware – getting the hardware up and running; device not recognized/driver installation issues
  • Usability: Hardware – troubleshooting problems with hardware (beams lasers not behaving as they should)

For all other issues, go to our Customer Service page and complete that form so your issue may be routed to the best resource to address your issue/questions.

Technical Support Team Contact Form: