RMA form for US & Canadian customers only.
Please complete so we may process a shipment of a replacement unit. Must have an RMA # from Beamz Support team to submit for a replacement product shipment.
Customers outside the US & Canada should contact the dealer where the unit was purchased from to process a return of a defective unit.
Important Notes:
(1) Make sure the C4 unit is being used on a flat surface. If the unit is on a flat surface and a black indicator light remains constant, then there is an alignment issue that is not field serviceable.
(2) The “white” condition code in the software means that a laser sensor(s) is/are being flooded by an external light source (e.g. bright direct sunshine, sunset, cloud cover/grey sky, stage lighting, fluorescent lighting).
(3) If the laser beams power on for a few seconds and then go “out”, there is a driver installation issue. If the lasers do not power on, check to be sure the driver is installed properly. If Windows states the device is “ready” and the lasers do not power on, then there is a laser beam and/or sensor defect issue. For C6 model users, take out the arms of the beams and reset firmly into the base; if there is not a firm connection, the hardware will not behave properly.