Technical FAQs

The FAQs on this page are applicable to the following current (model C1R42; black controller with red backlit logo) Beamz products:

Beamz by Flo
Beamz Education & Health Care
Beamz – Lekotek Family Play Bundle
Beamz Player – Tobii Edition

For FAQs applicable to our discontinued/legacy products (model C4; black with silver logo / model C6; grey), visit the Technical FAQs – Discontinued Models page


The Beamz controller is not working with my iPad/iPhone.
Make sure that the Bluetooth dongle is in your Beamz hardware. It’s a small square key inserted to a USB port on the rear panel of the Beamz controller and was already installed at the factory.

On the rear panel of the Beamz controller make sure the switch adjacent to the USB port is in the HID position.
Now make sure your Bluetooth is on your Apple device. You must be using an iPad 3rd generation or later oran iPhone 4S or later hardware device. iPad 2′s may run the Beamz software, however, these devices don’t have support to communicate to the bluetooth adapter used with the Beamz.

Once connected, a “Beamz Device Connected” label will display in the upper left corner of the Beamz application dashboard.

The Beamz logo on the controller is lit up red, however, the laser beams are not on.

On the rear panel of the Beamz controller make sure the switch adjacent to the USB port is in the HID position.
Then open the Beamz application, click on PLAYLISTS, navigate to the Master Song List, then select to load a song.

For power saving reasons, the lasers will only be on when a song is loaded and ready for play.

I’m using Beamz on a PC computer and when I open the Beamz application there is “Cannot Locate Songs” message. After the application opens there is no song displayed and and when I go to PLAYLISTS, there are no songs in the library.

Click on the SETTINGS button, then select Options; the Beamz Options dialogue box will open. In the bottom section of this box is the setting to point the application to the location for Beamz to load the music library. The default location of the music library is a beamz folder within the location C:/Users/Public/Public Documents.
If the “beamz” folder is not in the public documents, use the Windows search function for a folder named Beamz Suite; this is one of the interactive songs. Then take note of the location of this folder and then go back to the Beamz application to the Options box and specify in the Beamz Music Library section the location of this folder.

The Beamz logo is lit up red, a song is loaded and the laser beams are on; however when I touch a laser beam, nothing happens.
On the rear panel of the Beamz controller make sure the switch adjacent to the USB port is in the HID position. Now try.

Still not working? Touch a laser beam and look at the logo. It should flicker as you touch a laser beam. If it doesn’t then there could an external light source “flooding” the laser sensor(s) in the outer arms of the controller. See notes regarding conditions that may “flood” a laser sensor for more information.

Now check the alignment of the four laser beams. Looking from the center base outward to the arms visually inspect if the laser is lined up close to the center of the sensor (it doesn’t have to be dead center to function properly). If one of the laser beams is far out of alignment, that laser and others may not respond to touch consistently. See notes regarding how to realign laser beams.

A laser beam is “playing” and I’m not touching it – or it plays by itself.
Check the alignment of the four laser beams. Looking from the center base outward to the arms visually inspect if the laser is lined up close to the center of the sensor (it doesn’t have to be dead center to function properly).

If one of the laser beams is far out of alignment, that laser and others may not respond to touch consistently. See notes regarding how to realign laser beams.

Conditions that may “flood” a laser sensor:
• Intense spotlights/stage lights (move the controller and try different angle)
• Bright sunlight (when playing outside it may be necessary to play in shade)
• Sunset/twilight (move the controller and try a different angle)
• Grey/silver cloud cover (this is the most challenging light condition; you may need to play inside until the cloud cover breaks or play under cover from light reflections off the clouds)

How to realign a laser beam

Laser-Alignment-Instructions-C1R42-RevA