Technical Support & Customer Service
If the technical FAQs do not have the information you need to resolve any issues you are experiencing, please contact us – we are happy to be of help.
We strive to respond to support emails received within one business day after receipt. The technical support team is also available by phone Monday-Friday 9:00am-6:00pm Arizona time, excluding national holidays at 888.724.7380.
The technical support team has been trained to serve customers for the following issues:
- Installation: Software – troubleshooting installation problems or errors in running applications
- Installation: Hardware – getting the hardware up and running; device not recognized/driver installation issues
- Usability: Software – verifying that the user has the required service packs for the Beamz Software to run (XP & Vista users)
- Usability: Hardware – troubleshooting problems with hardware (beams lasers not behaving as they should)
For all other issues, go to our Customer Service page for links to submit forms to common customer service needs.
Technical Support Team Contact Form: