Support Overview
Start by reviewing the summary information below by product model, using the active links within the table to navigate you the next step. Links are also provided below the table for direct navigation to specific support resource pages.
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Model
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C1R42 | C4 | C6 |
Status
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Discontinued June 2012
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Discontinued June 2010
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Product Color
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Black with red backlit Beamz logo
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Black with silver padprinted logo
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Grey with chrome logo badge
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Product Serial #
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C1R42-xxxxx
(located on product id label on bottom base of controller) |
101C4xxxxx
(located on product id label on bottom base of controller) |
xx.xx.xx.xxxxxxxx
(located on product id label on bottom base of controller) |
Supported
Operating Systems |
iOS (iPad 3 or later, iPad Air, iPad Air 2, iPad Pro, iPhone 4S or later, iPad Mini), MAC (OS 10.8 or later), PC (Win XP/7/8/10) *XP support provided to Beamz Professional Edition users
|
PC (Win XP/Vista/7/8);
no MAC support – MAC users may run Beamz application on MAC computer with a Windows license using Boot Camp or PC virtualization software |
PC (Win XP/Vista/7/8);
no MAC support – MAC users may run Beamz application on MAC computer with a Windows license using Boot Camp or PC virtualization software |
Latest Beamz
Player Software (click on HELP, About Beamz for version #) |
v.2.0.6.3020 – released 10.7.15 – download
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v2.0.4.1 – released 12.21.11 – download
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v1.2.0.3 – released 8.9.10 – download
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v.2.0.6.3020 – released 10.7.15 – download – Studio Software requires activiation key (BZ-STUDIO)
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v.2.0.4.1 – released 12.21.11 – download – Studio Software requires activation key (BZ-STUDIO)
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v.1.2.0.3 – released 8.9.10 – download – Studio Software requires activation key (BZ-STUDIO)
|
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Top Issue:
Laser Beam Out Of Alignment |
User adjustable – click here for instructions
|
Contact Tech Support – replacement controller provided to original purchaser within warranty
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Contact Tech Support – replacement controller provided to original purchaser within warranty
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Top Issue:
Laser Beams Not On |
Make sure controller is in HID mode; PC users: troubleshoot driver installation – click here
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Troubleshoot driver installation – click here
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Remove the arms from the base, then reinsert firmly for solid connection; troubleshoot driver installation – click here
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Technical FAQS/
Contacting Tech Support |
Review Technical FAQs first before contacting Tech Support
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Review Technical FAQs first before contacting Tech Support
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Review Technical FAQs first before contacting Tech Support
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Warranty
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One Year
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One Year
|
One Year
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Outdoor Play
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Includes Sensor Capability For Outdoor Play
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Not suitable for outdoor play
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Not suitable for outdoor play
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MIDI
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Native MIDI output – visit MIDI page for details
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MIDI communication available via additional mapping software – go to downloads page
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No MIDI communication options
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Bluetooth
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Bluetooth adapter included for connectivity to iOS devices (iPad/iPhone)
|
Not available
|
Not available
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Carrying Case Options
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Soft travel case & transport case options available – go to beamz store accessories
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Not available
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Not available
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Available Additional Songs – PC Users
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Visit www.beamzmusic.com to purchase additional songs
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Visit www.beamzmusic.com to purchase additional songs
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Visit www.beamzmusic.com to purchase additional songs
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Available Additional Songs – iOS & MAC Users
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Click on the Beamz Store within the Beamz App to purchase directly within the application
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Not applicable
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Not applicable
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Virtual DJ Software
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Available – click here to watch tutorials
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Not available
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Not available
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Specific Support Resource Page Links
Technical FAQs – latest controller (C1R42)
Technical FAQs – discontinued models (C4/C6)
PC Setup Resources
Tutorials (Beamz Studio Software & Virtual DJ Software)
Downloads & Software Updates
Contacting Technical Support
Documentation
Warranty Statement
Product Registration
Contacting Customer Service