Support Overview

Start by reviewing the summary information below by product model, using the active links within the table to navigate you the next step. Links are also provided below the table for direct navigation to specific support resource pages.

Model	C1R42	C4	C6
Status	Latest Controller	Discontinued June 2012	Discontinued June 2010
Product Color	Black with red backlit Beamz logo	Black with silver padprinted logo	Grey with chrome logo badge
Product Serial #	C1R42-xxxxx (located on product id label on bottom base of controller)	101C4xxxxx (located on product id label on bottom base of controller)	xx.xx.xx.xxxxxxxx (located on product id label on bottom base of controller)
Supported Operating Systems	iOS (iPad 3 or later, iPad Air, iPad Air 2, iPad Pro, iPhone 4S or later, iPad Mini), MAC (OS 10.8 or later), PC (Win XP/7/8/10) *XP support provided to Beamz Professional Edition users	PC (Win XP/Vista/7/8); no MAC support – MAC users may run Beamz application on MAC computer with a Windows license using Boot Camp or PC virtualization software	PC (Win XP/Vista/7/8); no MAC support – MAC users may run Beamz application on MAC computer with a Windows license using Boot Camp or PC virtualization software
Latest Beamz Player Software (click on HELP, About Beamz for version #)	v.2.0.6.3020 – released 10.7.15 – download	v2.0.4.1 – released 12.21.11 – download	v1.2.0.3 – released 8.9.10 – download
Latest Beamz Studio Software (click on HELP, About Beamz for version #) learn more	v.2.0.6.3020 – released 10.7.15 – download – Studio Software requires activiation key (BZ-STUDIO)	v.2.0.4.1 – released 12.21.11 – download – Studio Software requires activation key (BZ-STUDIO)	v.1.2.0.3 – released 8.9.10 – download – Studio Software requires activation key (BZ-STUDIO)
Top Issue: Laser Beam Out Of Alignment	User adjustable – click here for instructions	Contact Tech Support – replacement controller provided to original purchaser within warranty	Contact Tech Support – replacement controller provided to original purchaser within warranty
Top Issue: Laser Beams Not On	Make sure controller is in HID mode; PC users: troubleshoot driver installation – click here	Troubleshoot driver installation – click here	Remove the arms from the base, then reinsert firmly for solid connection; troubleshoot driver installation – click here
Technical FAQS/ Contacting Tech Support	Review Technical FAQs first before contacting Tech Support	Review Technical FAQs first before contacting Tech Support	Review Technical FAQs first before contacting Tech Support
Warranty	One Year	One Year	One Year
Outdoor Play	Includes Sensor Capability For Outdoor Play	Not suitable for outdoor play	Not suitable for outdoor play
MIDI	Native MIDI output – visit MIDI page for details	MIDI communication available via additional mapping software – go to downloads page	No MIDI communication options
Bluetooth	Bluetooth adapter included for connectivity to iOS devices (iPad/iPhone)	Not available	Not available
Carrying Case Options	Soft travel case & transport case options available – go to beamz store accessories	Not available	Not available
Available Additional Songs – PC Users	Visit www.beamzmusic.com to purchase additional songs	Visit www.beamzmusic.com to purchase additional songs	Visit www.beamzmusic.com to purchase additional songs
Available Additional Songs – iOS & MAC Users	Click on the Beamz Store within the Beamz App to purchase directly within the application	Not applicable	Not applicable
Virtual DJ Software	Available – click here to watch tutorials	Not available	Not available

Specific Support Resource Page Links